Shipping policy

Shipping Policy

Thank you for choosing Sillage Society. We craft and package each bottle with meticulous care to ensure your fragrance arrives safely and ready to wear.

1. Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and South African public holidays). Once your order has been dispatched, you will receive an automated email confirmation containing your courier tracking details. During high-volume periods, product drops, or sales, processing may take slightly longer.

2. Domestic Delivery Estimates

We deliver nationwide across South Africa via reliable door-to-door courier services. Applicable shipping fees are calculated and clearly displayed at checkout based on your delivery address.

  • Main Metropolitan Areas (Durban, Johannesburg, Cape Town, Pretoria): Estimated delivery in 2 to 4 business days once dispatched.
  • Regional & Outlying Areas: Estimated delivery in 3 to 6 business days once dispatched.
  • Free Shipping: Standard domestic delivery is complimentary once your cart total meets our minimum qualifying threshold specified at checkout. If no specified amount is stated - free shipping is not available for the period.

Please note that delivery times are estimates provided by our courier partners and apply from the date of dispatch, not from the moment the order is placed.

3. Fragrance Packaging & Safe Transit

Because our products consist of delicate glass flacons and alcohol-based fine fragrance, every parcel is packaged using protective cushioning and tamper-evident seals. All orders are transported via tracked road freight in compliance with national transport regulations for perfumery goods.

4. Tracking Your Order

As soon as your parcel leaves our studio, you will receive a tracking link and waybill number via email or SMS. Please allow up to 24 hours from receipt of the notification for the tracking status to reflect active movement on the courier partner's portal.

5. Delivery Address Requirements

  • We require a valid physical residential or business address where someone is present between 08:00 and 17:00, Monday to Friday, to receive the delivery.
  • We cannot ship to P.O. Boxes, private bags, or postal collection points.
  • If a package is returned to us due to an incorrect or incomplete address provided during checkout, or due to repeated failed delivery attempts, the customer will be responsible for the re-delivery fee.

6. Transit Damages

If your parcel arrives with visible damage or signs of leakage, please notify us within 48 hours of delivery at info@sillagesociety.co.za with your order number and clear photos of the packaging, label, and damaged bottle. All claims for transit damage, repairs, or replacements are processed under our separate Refund & Return Policy.

7. International Shipping

Sillage Society currently ships exclusively within South Africa. Due to international air cargo regulations governing flammable liquids and alcohol-based cosmetics, cross-border shipping is not available at this time.

8. Contact Information

For any questions regarding fulfillment or courier transit, please reach out to:

  • Email: info@sillagesociety.co.za
  • Operating Hours: Monday to Friday, 09:00 – 16:30 SAST