Privacy policy

Last updated: September 9, 2026

Sillage Society operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Sillage Society is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. We process your personal information in compliance with the Protection of Personal Information Act, No. 4 of 2013 (POPIA) of South Africa and other applicable privacy legislation. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we refer to personal information as defined in POPIA—meaning information relating to an identifiable, living, natural person, and where applicable, an identifiable, existing juristic person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information depending on how you interact with the Services:

  • Contact details: including your name, delivery address, billing address, phone number, and email address.
  • Financial and transaction information: including payment confirmation details, transaction history, items added to your cart or wishlist, and purchase history. Payment card details are securely processed directly by our third-party payment gateways; Sillage Society does not store your full card numbers.
  • Account information: including your username, password, security preferences, and order history.
  • Communications with us: including inquiries, feedback, or customer care messages sent via email or social channels.
  • Device and usage information: including your IP address, browser type, operating system, network connection, unique device identifiers, and details regarding how you browse or navigate our store.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you: when you create an account, purchase our fragrances, subscribe to notifications, or contact our support team.
  • Automatically through the Services: from your device when you interact with our online store, including through cookies, web beacons, and related technologies.
  • From third-party service providers: who perform business services on our behalf (such as courier networks, payment processors, and hosting systems).

How We Use Your Personal Information

We process your personal information for specific, explicitly defined, and lawful purposes related to our business activities, including:

  • Fulfilling Orders and Managing Services: To process payments, arrange delivery with our courier partners, manage returns and customer support inquiries, authenticate your account, and keep you informed of your shipment status.
  • Marketing and Promotions: To send you direct marketing communications regarding new fragrance releases, restocks, or promotions, where you have provided consent or where permitted by law. You may opt out of marketing communications at any time.
  • Security and Fraud Prevention: To protect against unauthorized transactions, detect and prevent fraud, secure our website, and safeguard customer data.
  • Legal and Regulatory Compliance: To maintain business and tax records in accordance with South African law and respond to valid legal requests.

How We Disclose Personal Information

We do not sell your personal information. We may disclose your personal information to third-party operators and service partners strictly for legitimate operational purposes:

  • Shopify: which hosts our e-commerce platform and processes data required to operate the online store.
  • Delivery and Logistics Partners: door-to-door courier services (such as The Courier Guy or equivalent regional carriers) who require your name, delivery address, and contact number to transport and deliver your parcels.
  • Payment Processors: secure payment gateways that process your payment card or EFT transactions.
  • Professional and Technical Advisers: IT infrastructure providers, analytics partners, and legal or administrative advisers under standard duties of confidentiality.
  • Legal Authorities: when required to do so by applicable law, court order, or official governmental request.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to facilitate and improve your shopping experience. Information you submit to the Services will be transmitted to and stored on Shopify’s secure global servers. Shopify processes this data in accordance with strict international security standards. You can review the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy to understand how your data is handled on the platform.

Security and Retention of Your Information

We implement appropriate, reasonable technical and organizational measures to secure the integrity and confidentiality of personal information in our possession, protecting it against loss, unauthorized access, destruction, or unlawful processing. However, no data transmission over the Internet can be guaranteed as entirely immune to breach.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, satisfy legal and accounting requirements (such as SARS retention obligations), or resolve disputes.

International Transfers of Data

Because our store is hosted on Shopify and utilizes global cloud infrastructure, your personal information may be transmitted to, processed, and stored on servers located outside South Africa. In accordance with Section 72 of POPIA, we ensure that foreign service providers and cloud hosting platforms adhere to data protection standards and agreements providing an adequate level of protection substantially similar to the conditions for lawful processing under POPIA.

Your Rights Under POPIA

Under the Protection of Personal Information Act, you have the right to:

  • Request Access: Ask whether we hold personal information about you and request a copy of the records.
  • Request Correction or Deletion: Request the correction, updating, or deletion of personal information that is inaccurate, irrelevant, excessive, out of date, incomplete, misleading, or obtained unlawfully.
  • Object to Processing: Object to the processing of your personal information on reasonable grounds relating to your particular situation, or for direct marketing purposes.
  • Opt-Out of Marketing: Unsubscribe from our promotional newsletters at any time by clicking the unsubscribe link at the footer of our emails.

To exercise any of these rights, please contact our Information Officer at the details listed below.

Complaints

If you have questions or concerns about how we handle your personal information, please contact us directly so we can resolve the issue. If you are not satisfied with our response, you have the right to lodge a formal complaint with the South African Information Regulator:

  • Website: https://inforegulator.org.za
  • General Inquiries: enquiries@inforegulator.org.za
  • Complaints Email: POPIAComplaints@inforegulator.org.za

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory updates. We will post the revised policy on this page with an updated "Last updated" date.

Contact Details & Information Officer

For any queries regarding this Privacy Policy or to exercise your statutory privacy rights, please contact our designated Information Officer:

  • Entity: Sillage Society
  • Attention: Information Officer
  • Email: info@sillagesociety.co.za
  • Postal/Physical Address: Durban, KwaZulu-Natal, 4001, South Africa